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Trolls Under the Bridge

January 27, 2010 by krisis

As I spend more time working on Social Media projects at work and at home, one of the most recurring topics is “Trolls.”

It’s a broad topic. Trolls can be anything from vociferous-but-reasonable dissenters to people with an agenda of annoyance and an axe to grind. Each species merits a different reaction.

The Air Force created a terrific Web Posting Response Assessment – effectively, a Troll Taxonomy Tool & Decision Tree – to aid in selecting a response. (Here is a PDF of a recent version, for your reference.)

It’s a great tool – it distinguishes between several layers of negative responses. There are true “Trolls” (negative purely for the sake of it), but also responders are who “Misguided” (negative based on incorrect info) and “Unhappy” (negative based on a corresponding negative experience).

This simple, one-page chart has been a sanity-saver on a few projects in 2009. It forced my teams to stop a cycle of second-guessing – evaluate, respond if-needed, and move on.

That’s why my thoughts went to the assessment last night, when I received a comment notification on one of my videos. The comment was to the effect of “this dude can’t hit a note.”

I tried to objectively place my responder in the tree. Clearly he had a negative experience listening to me. He’s also misguided, because I’m definitely hitting many notes quite well in the video, and his comment wasn’t subjective.

Ultimately, though, he’s just a garden-variety Troll – spreading negativity for some intangible reason it’s impossible to dispute. So, per the Air Force, I’ll monitor it, but won’t respond.

That’s the success of more than my crack Air Force training. Three or more years ago that sort of comment would cripple my confidence. I would probably apologize for his negative experience without ever assuming he was misguided. And I would stop playing the song, probably for months!

Yesterday, he just made me smile. These days I’m a lot bigger than one or ten trollish comments. I sound how I want to sound; if I didn’t, I would have never posted the video.

That’s the same confidence you must have in your brand to make good use of the Air Force tool. If you’re unsure of the product or service you’re offering, every dissent turns into a potentially reasonable complaint.

From there, it’s all apologies, and you’ll be overrun with Trolls.

Filed Under: corporate, essays, self-critique, singing, thoughts

Happy Birthday To This

August 26, 2009 by krisis

I. The 27-Club.

Last September I turned 27.

It made me nervous.

Being a major music fan and devout lifetime subscriber to Rolling Stone, I am all too aware of the so-called “27 Club” – a musical super-group headlined by Robert Johnson, Brian Jones, Jimi, Janis, Jim, and Kurt, all of whom met their untimely ends at age 27.

My nervousness wasn’t an actual, rational fear. Just a fringe anxiety, like my utter terror at putting my hand anywhere near the blade of a food processor, even if it’s disconnected from its power source. A mere superstition. Anyway, my musical acumen certainly isn’t at risk of rivaling any of theirs, nor is my level of excess. –> Still, it hung there. The 27 hurdle. A year it would be a challenge to survive.

In the months after my birthday the challenge of surviving gave way to the challenge of getting from one day to the next. Planning a wedding and a honeymoon. Making music solo and with Arcati Crisis. Organizing benefit concerts for four separate charities, all while holding a senior position at work.–> Honestly, I was so preoccupied with life that the whole 27 Club concept didn’t reoccur to me until I was getting ready to jump out of an airplane last month. And, since that failed to kill me, I assumed I was in the clear with regard to the whole untimely end angle.

I continued thinking that until the past few days, when I began re-reading my entries from the past year in anticipation of the ninth anniversary of Crushing Krisis.

It was then I realized that it happened. I died.

If that sounds like hyperbole, it’s meant to be, but only a little bit. Truly, the past year of my life was so vastly different than any that came before that it was hardly lived by the same person.

If that sounds like hyperbole, it’s not. One of the benefits of your blog celebrating it’s ninth birthday is having the ability to make frequent, sweeping, and entirely-accurate generalizations about the state of your life.

In fact, that’s my favorite thing to do on August 26, the birthday of Crushing Krisis.

.

II. Running Long.

I first floated the assumption that I was the longest running blog in Philadelphia six years ago today, and I verified it last November (with a footnote).

Having finally taken the time to vet my claim to blog-fame, I began to talk about it. At first it was clumsy to get it off my tongue, but slowly I improved from, “Oh, um, I have a blog that’s been around. For a while. Really long, actually,” to “I write the longest-running blog in Philadelphia.”

Even though I now say it with ease, it still has not stopped sounding strange. As I discovered this year, Philly is a pretty plugged-in town. Bloggers, podcasters, twitterers – the city is swimming with them. To be all three, and to be the one collectively doing it all the longest, stopped seeming like a passive achievement (like, “I lost my last baby tooth!”) and more like an active one (more like, “I pulled out my last baby tooth with my bare hands, because that little fucker was annoying me!”)

–>In truth, it took a lot of effort to get through nine seasons of Crushing Krisis. I had to learn stuff that normal people apparently don’t know how to do based on their day-to-day lives, like being able to offer pros and cons for all of the major blog CMS platforms from present back to 1999, or revising PHP arguments on the fly to get the results I want. Similarly, I know all sorts of silly details about audio production that make even my eyes cross.

I didn’t mean to get this way. Honest. It just happens when you write the longest-running blog in Philadelphia, which is also the longest-running platform for a singer-songwriter to podcast and embed his or her work.

.

III. Greatest Hits, The Expanded Edition

A year ago today I wrote that I felt “as though the vast majority of my personal greatest hits record is contained in the last year of my life.”

I’m happy to report that the hits have continued – in both life and song. Significantly, I crossed off two of my biggest goals in life – seeing the Nike of Samothrace in person at the Louvre in Paris, and jumping out of a plane.

The greatest hits of my year weren’t limited to those two events. Hardly.

I planned a wedding and a honeymoon, an all-encompassing circus that stayed relatively fun right through the end, just as I predicted and insisted it would. I recapped dress shopping with my groom’s party in two parts, the first of which hilariously features my near-ejection from David’s Bridal. I recorded a song that would become so synonymous with our wedding that its lyrics wound up in the fortune cookies at my bachelor party

Then there was the actually bit where I got married. Subsequently, I reported our honeymoon adventures in words and photos.

The novelty has not worn off.

I made music both solo and as Arcati Crisis. As AC, Gina and I headlined a show and then co-hosted an open mic for over half a year, in the midst of which we recorded a Live @ Rehearsal record so definitive that it approaches being a studio album (download it free!). But, some of the most fun we had was while driving and breaking traffic laws.

Meanwhile, I realized I had an entire album of new solo repertoire waiting to be played, and I began to get out to perform it more than ever before – particularly Small & Lonely, Saving Grace, Tattooed, and sometimes Gone Baby Gone. Confidently. I even captured me on video, for once.

(Also of note, Elise now fronts her own band, putting me in the position of band-aid that she has occupied faithfully for so many years.)

I planned four benefit concerts for four separate charities – Lyndzapalooza’s Back Yard Music Fest, my own first ever live web broadcast as part of my support for Danny Brown‘s #12for12k, and a pair of impending shows for #blamedrewscancer and at work for the United Way.

Speaking of, work bled into my digital life more this year than ever before. I had the good fortune to join a project with one Ms. Britt Miller, who cajoled me into joining twitter, which in turn lead me to meet like-minded folks at Social Media Club and Tweetup events.

In turn, that resulted in my winding up a part #blamedrewscancer, for which my personal and collaborative efforts have contributed to almost $10k raised in less than 100 days!

Oh, and I jumped out of a plane. Did I mention the jumping out of a plane?

And, as usual, I did a lot more that was hard to categorize. I realized that I’ve been planning events for about two years straight. I shared personal reflections, from the election of a new president to watching my neighbor freebase cocaine at his kitchen table. I visited Erika and her fiance in Boston for a madcap adventure that wound up with us giving each other drunken facials during the Emmys. I tossed off a cover of “Dress You Up” in a single take. I wrote a social media essay on “Network Agnosticism.” I discovered that I’m living in my own teenage superhero novel. Someone even told me I’m not mean enough, which isn’t something I hear too often.

If it seems like an impossible amount of things to do in just one year, well, it is. At points it turned my life into a sort of a joke, whether that be slapstick or black comedy, as I juggled all of those responsibilities. And, amazingly, they lead me to be genuinely happy more times than not.

I flashed back on a younger me, and how I can relive his depressions through my blog (https://www.crushingkrisis.com/?p=3411 ) just like Sebastian gets sucked into the world of the Never Ending Story https://www.crushingkrisis.com/?p=3412) I began to think of my family as Asian, even before the wedding ( https://www.crushingkrisis.com/?p=3364 ).

.

IV. The Year of the Phoenix.

I have a different opinion on the 27 Club now than I did on my birthday.

Twenty-seven isn’t a litmus test. It’s a proof of concept. It’s a year that that the self-realization bell curve reaches its pinnacle, where the majority of people begin to realize that the path they’ve taken can lead into a tangible future.

I can understand how that could lead you to your end, intentional or not. It leads to excess and over-extension, and to fear and doubt. You can wind up as a phoenix just as easily as you can wind up ground down to ash.

For all the successes of the past year, it contained many challenges for me too. I died a lot of deaths. In the case of my wedding, it was a rebirth as something greater. In other instances, it was just the end.

It was also the year I started shaving with an electric razor. If that’s not a major beginning I don’t know what else could qualify.

For the first time in years I am writing my anniversary post less enamored with the year that passed, and more enamored with the year to come. I seem to have finally escaped the fear that my best work is behind me instead of beyond me, farther down the vector of my life.

That is a death – finally ending my obsession with re-assessing my past in favor of a future view.

Thank you for helping that come to fruition.

Thank you Elise, for transforming my life into something real. Thank you Gina, for following this line with me, a vector connected to our destination.

Thank you Lyndzapalooza, for forcing me to innovate excel as a communicator and as a musician. Thank you Britt, Drew, and everyone else at #blamedrewscancer, for not only testing my limits, but forcing me to reconsider them altogether.

Thank you, on the other side of this screen, for reading my adventures, and for caring if and when the next installment might turn up. Thank you for watching me die 3,528 tiny deaths – once for every click of the “POST” button, and thank you for waiting for me to come back to life with every subsequent visit to this little white box.

Thank you for having the patience to watch and wait for me to finally take myself as seriously as you’ve always taken me, as a professional, a songwriter, and a blogger.

Thank you. And, happy birthday to this.

Filed Under: arcati crisis, august 26th, bloggish, charity, corporate, elise, essays, flying, identity, Philly, rollingstone, Twitter, Year 09 Tagged With: blamedrewscancer, erika, gina, Madonna, neighbors

Why I Blame Drew’s Cancer, pt. 1

July 22, 2009 by krisis

It is just shy of 2:30 in the afternoon on Saturday, and I am sitting on the floor of an airplane small enough that – sans wings – could fit into my living room. There is a parachute-bearing man named Rob strapped to my back.

Drew & Crew, In Flight #1Around me sit four other twenty-somethings, each with a parachute-equipped man affixed to their person. Together, we watch through the open hatch on the side of the plane as first the airport slips away, then trees, then clouds.

Suddenly, we are in unmitigated blue.

I’ve known these people for less than three weeks, but in just a few minutes I’ll be jumping out of a plane with them to Blame Drew’s Cancer.

I momentarily debate my sanity.

.

This story starts in my cubicle at work, of all places.

I had just exited a meeting about social media with Britt, a colleague, but not a direct co-worker. Back in my cube, we had a rapid-fire conversation.

“So,” Britt interrogated, “You blog, but you aren’t on Twitter?”

“I grabbed my username, but I’m not using it for anything.”

“I think you would like it.”

“But it’s just a never-ending Facebook status.”

“Try it. Try it for a week.”

“Britt, I don’t do anything halfway. If I try Twitter I’m going to insist on being the best at Twitter. That’s how I am.”

“Good.” She left me with a wink. “Try it.”

I’ve already unfolded the story of my Twitter addiction, as well as my visit to a meeting of the Social Media Club of Philadelphia. However, neither could prepare me for my next plunge.

It started innocently enough – I received via a Twitter acquaintance an invite to an event charmingly titled “Blame-a-Thon.” 24-hours of live blaming and live music on 9/9/9, all for charity? I didn’t really understand what it was about, but I love charity events, and I love live music.

I shot off a quick message to the organizer to see if he needed any help connecting with bands, and I got a prompt reply – that I should connect with the director of the event: Britt at BlameDrewsCancer.

Britt? Like, my work Britt? The same Britt?

Yes, yes, and yes.

Another rapid-fire conversation with Britt ensued. (As it turns out, all of our conversations are rapid-fire). The Blame-a-Thon was being thrown by BlameDrewsCancer. Had I seen that hash tag on Twitter? I had, but hadn’t completely understood it … dozens of people blaming things, both serious and ironic, on someone’s cancer? Seemed a little cheeky.

Britt said I ought to read up on BlameDrewsCancer, and invited me to tag along to her first meeting with the eponymous Drew to discuss the event.

I read up. Drew is a true digital native – a plugged-in, gagdet-wielding dude who hosted The Best Damn Tech Show. Period, blogs, twitters, and works at a tech startup. Just a month prior, his doctor diagnosed him with Stage 3 Hodgkin’s Lymphoma.

A lot of people would go to a negative, frightened place with this news – especially in the first month of their diagnosis. Not Drew. Drew decided that in order to beat cancer, he had to beat up on cancer. He had to make it the bad guy, the loser, the asshole. In his own words:

I’ve been blaming my cancer for everything. Lost keys, wallet, Phillies losing. Sixers picking a bad coach. Twitter going down and/or being slow.

Surely cancer can’t withstand that type of beatdown. But why do it alone? I wanted to welcome ANYONE to blame ANYTHING on MY cancer. … I have cancer, but cancer doesn’t have me

Less than 60 days later, close to 10,000 unique Twitter users had blamed something on Drew’s Cancer. That evening, I watched the number creep up on BlameDrewsCancer.com.

I was amazed by Drew’s story, and intrigued to hear about his upcoming Blame-a-Thon. I called Britt back and told her I was in for the meeting.

Little did I know what I was truly “in” for.

Filed Under: charity, corporate, Philly, stories, Twitter Tagged With: blamedrewscancer

Good blogs and the opinions I spouted at them.

June 28, 2009 by krisis

This post could easily be about how I spent the last two weekends sweating my physical and intellectual butt off to completely reorganize my home office and upgrade CK to WordPress 2.8, but you would be like, “Whatever, it looks the same to me,” or “Um, I’m reading you on my RSS feed, so I don’t really care,” or possibly, “Dude, I haven’t read blogs for two years. Send me a tweet about it.”

Which is fine. I mean, should I also tell you about how I swept the floor? Backstage is backstage for a reason. Props people work hard to keep actors focused on their performance, not for the applause.

(Plus, at CK I’m the prop person and the actor. And the box office manager, the technical director, and the old lady ushering you to your seat. You get the idea. Excelsior…)

In my increasingly uncluttered life I’ve been trying to make some more time not only to read other blogs I admire, but to interact with them. That means reading carefully and responding, which sometimes yields thoughtful comments.

I’m sometimes hesitant to leave my thoughts lying around in other people’s homes when they could possibly lead to interesting content back here at my own homestead, but I’ve arrived at a happy medium – I’ll link to all of said intriguing posts as well as giving you a snippet of my reasoned replies.

Here’s a glimpse at some of the discussions I’ve weighed in on in this past week.

(If you find yourself wanting to do the same, try subscribing to Backtype, a simple monitoring service which will doing all of the the keeping-track for you.) [Read more…] about Good blogs and the opinions I spouted at them.

Filed Under: admissions, betterment, bloggish, corporate, linkylove, theatre, WordPress

don’t fail me now

May 27, 2009 by krisis

The last forty-eight hours of my life.

At six o’clock on Monday I am playing guitar. I have been playing for hours, drilling songs against a metronome. The bridge of “Unengaged” for twenty minutes straight. I’ve worn through a callous for the first time in ages.

Later I rehearse piano and vocals equally as hard. I fall asleep reading Outliers in bed, which just two chapters in already has caused one blowup with E because I said if I had me as a child I’d call me a failure.

I don’t want to be a failure.

Tuesday I have a fun, frantic day at work – the kind where you realize at the end of the day that you never stopped to hang your coat. I start writing the second my ass is on the bus, and emerge almost three hours later with that last post.

I rehearse. Hard. Again. Trying not to fail. Despite my voice sounding brittle and inflexible due to the lack of a warm-up, I venture out to an open mic while E stays at home and works on freelance.

At the restaurant my first song is awesome; the room is quietly transfixed. (I’m not a failure?) Afterward I promptly break a string and become shy and faltering when I’m handed another guitar. I fuck up “Like a Virgin,” of all things, and promptly lose everyone’s attention.

Today I feel slightly beaten up (thank god I don’t drink at those things), on top of beating myself up. Still manage another frantic work day that barely includes a coat-hanging. On the way home I listen to my own voice on my iPod, which a lot of days is the only thing I can manage to do.

I’m listening to “Like a Virgin” from 2006 and thinking, This is awful. Why am i singing like that? (Of course, I wouldn’t make it ten seconds into “Like a Virgin” from 2001.)

Then I listen to a Trio from 2008 and realize, God, I really did get better.

I am not a failure.

I get home and am kissed goodbye as E heads out to front her band at the Khyber. Another hour of writing.

Filed Under: betterment, bloggish, corporate, day in the life, elise, guitar, Philly, philly music, self-critique, singing, thoughts

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